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Complimentary airport lounge access

As Emirates NBD Infinite Credit cardholder, enjoy a wide range of services of the (Lounge Key) program features offered by Visa. Travel with comfort & ease to more than 500 airport lounges around the world in more than 300 different cities while enjoying the following benefits:

  • Unlimited access to 500+ airport lounges in 300+ cities
    • Visa Infinite Credit cardholder +1 guest
  • Simple lounge access through presentation of the Visa card at the lounges
    • To access any of the listed lounges, all you have to do is present your Emirates NBD Infinite Credit Card to the lounge staff at the participating lounge.
    • Please Visit to use lounge finder to locate airport lounges and to download the smartphone app.
  • Complimentary lounge visit
    • Infinite Credit Card complimentary lounge visits for the cardholder and one guest per visit*
  • Convenient access to detailed program information through a mobile application, website and 24/7 contact center. Toll free numbers are available for Saudi Arabia and UAE
    • KSA Toll free +966 8008 448 875
    • UAE Toll free +971 8000 444 1822

*For additional guests over and above the free entitlement, Infinite Credit cardholders will be charged $27 per guest per visit directly to their registered Visa card presented for entry.
Customers will be required to register online for the new LoungeKey program at

Concierge Desk

Concierge Desk services in Dubai and Abu Dhabi airports, and courier services within the UAE.

With your Emirates NBD Infinite Credit Card, you are automatically enrolled in the bank's dedicated Concierge Service, so you can put your mind at ease and let the Concierge team take care of time consuming errands for you anywhere in the UAE. Enjoy the luxury of a team of experts providing a comprehensive array of complimentary services, including:

Call +971 4 704 7110 between 8.30 AM - 5.30 PM Saturday through Thursday to avail of these services.
A one way transfer is considered as one drop. Requests for airports transfers will be allowed only when the travel ticket has been booked using the Emirates NBD Infinite Credit Card.

Call +971 4 704 7110 between 8.30 AM - 5.30 PM Saturday through Thursday to avail of these services.

Click here for Terms & Conditions of use of Concierge Service

  • Airport transfers
    • Complimentary Airport transfers - up to 4 drops* per calendar year
    • In the UAE (inter-emirate transfers not allowed)
    • In India - Bangalore, Chennai, Delhi, Kolkata and Mumbai (within city limits)

    Call +971 4 704 7110 between 8:30 AM - 5:30 PM Saturday through Thursday to avail of these services.
    Please click here to download the Concierge Services Booking Form to be sent to the following email: [email protected]

    • Location of airport pick ups
      • For pick-up from Dubai T-3, please call the chauffeur on landing
      • For pick-up from Dubai T-1, please call the chauffeur on landing
  • Visit visa submission at the Dubai and Abu Dhabi airports - up to 6 times per calendar year

Golf Privileges - Please click on any of the links below.

Complimentary Valet Parking Service at Dubai and
Abu Dhabi

Enjoy upto 4 complimentary Valet Parking services of 1 hour* each at the following popular Shopping Malls in Dubai and Abu Dhabi


  • Ibn Batutta Mall (China Court and Tunisia Court)
  • Wafi Mall (Main Entrance, near Carrefour and Plan B)

Abu Dhabi

  • Khalidiya Mall (Main Entrance of the Mall)

Simply present your Emirates NBD Infinite Credit Card at the Valet Service location.

**Every additional Valet Service per hour will be charged at AED 30.

Valid only for Standard Valet Services. Not valid for VIP Valet Parking.

Bon Appétit - An exclusive dining experience in UAE
Discounts on air tickets and holiday packages

Interest-Free Days

Your Emirates NBD Infinite Credit Card gives you a maximum of 53 interest-free days, provided that you continue to pay your outstanding balance in full by the due date.

Flexible Payment

Your Emirates NBD Infinite Credit Card gives you the flexibility to pay as little as 5% of the outstanding balance each month.

Choose from the following options to make your card payments:

  • Standing Instruction to debit your Emirates NBD Savings or Current account
  • Online payment through Internet Banking, if you are an Emirates NBD Current Account holder
  • Cash payment at Emirates NBD branch in Riyadh
  • Cheque payments to Emirates NBD, P. O. Box 8166, Riyadh, 11482, KSA
  • Sadad

For more information, please call 800 754 7777.

Instant Cash

Enjoy instant access up to 30% of your credit limit as cash with your Emirates NBD Infinite Credit Card at over 810,000 ATMs worldwide or over the counter at any bank branch around the world that displays the Visa symbols. A cash advance fee (or foreign currency equivalent, where applicable), will be charged.

The Emirates NBD Credit Card Installment Plan

With Emirates NBD Credit Card Installment Plan, you can buy now and pay conveniently in monthly installments at 0% profit rate with selected merchants, making it easier for you to manage those large, unexpected expenses.

  • It's simple - no forms, no faxes; just a phone call, after you have made your purchase on your Emirates NBD Credit Card
  • It's flexible - choose your preferred installment term - 3, 6, 9, or 12 months
  • It's economical - 0% profit rate

To convert your purchases to the Credit Card Installment Plan, just call us on 800 754 7777 within 50 days of making your purchase and choose a plan that best suits your needs.

24-Hour Assistance

Call with 800 754 7777 (local) or +9661 1 282 5566 (international) for any queries related to your card, 24 hours a day, 365 days a year

Online Access

Enjoy online access to your card account from anywhere in the world, allowing you to monitor your card balances and transactions as well as make payments from your Emirates NBD account.
For more information, please call 800 754 7777.

SADAD utility payment via Credit Card

SMS Alerts

Get additional security with free SMS alerts for every transaction made on your card. You are automatically enrolled for this service.

Chip Card


Earn the best rewards for all your domestic and international retail spends on your Emirates NBD Visa Infinite Credit Card with Plus Points. For every SAR 1 retail spend on your card, you will earn 1 Plus Points. You can redeem your Plus Points for 1% Cash Back from your total points.
For more information or to redeem your Plus Points, please call 800 754 7777

Global Concierge

With the Visa Infinite Global Concierge Service you can rest assured you are in good hands. Developed exclusively for discerning Visa Infinite card holders, this complimentary service provides everything you need for your personal and business life and is available in several different languages.

The Global Concierge Service saves you precious time and is available 24 hours a day, 365 days a year, employing a network of world-class resources to offer solutions and recommendations tailored precisely to your requirements. The service also keeps track of your profile, ensuring that your individual expectations and preferences are fully understood. Choose from a wide range of service categories:

  • Travel: information and reservation assistance for travel and hospitality
  • Entertainment and leisure: international dining and luxury leisure services
  • Retail and personal services: domestic services, delivery services, life event management and emergency services

For more information, or to contact your Global Concierge Service, visit or simply call 800 844 3488 (when calling from within KSA), or +971 4 361 1234 (when calling from outside KSA).

Full Multi-Trip Travel Insurance

Travel with complete freedom and peace of mind. Your Card saves you the time and expense of organizing travel and medical insurance separately when you travel. You are automatically covered for Travel Accident and Travel Inconvenience insurance on all trips of up to 90 days duration
For more details on Insurance cover, please visit

Emergency Medical and Legal Referral Service

Your card entitles you to emergency medical and legal assistance anywhere in the world, through SOS International. You also have 24-hour enquiry services, travel information and other services - from interpreters to technicians.
For medical and legal referral services, please visit

Emergency Cash and Card Replacement

In case of an emergency, you can get up to $5,000 as an emergency cash advance anywhere in the world. You can also request an emergency card replacement, should you lose your card while travelling.
For more information, please visit

Purchase Protection

If any item purchased on your card is stolen, destroyed or damaged by fire or accident within 90 days from the date of purchase, you are covered up to US$5,000 per incident (per item limit of US$1,500 and a maximum of US$20,000 in any one year). All you need to do is submit your claim within 45 days of the incident, along with proof of purchase. The item will then either be replaced or repaired. Alternatively, the cost of the item will be reimbursed
For more information, please visit

Extended Warranty

Purchase household appliances on your card and enjoy complimentary extended warranty for 12 months up to a maximum of 24 months from the date of the purchase, beyond the manufacturer/retailer warranty offered up to US$5,000 per incident (per item limit of US$1,500 and a maximum of US$20,000 in any one year)
For more information, please visit

Credit Shield

With Credit Shield, you can enjoy the spending power of your card with the assurance that, in the event of death or permanent disability - god forbids - your outstanding credit card balance will not pose another problem for you or your family. You will be enrolled into the Credit Shield programme at a rate of 0.49% of your outstanding balance
For more information regarding the Credit Shield, please call 800 754 7777

Privileges and Offers

Your card brings you an unprecedented and diverse range of luxurious privileges, beautiful gifts, generous savings and remarkable opportunities. The Visa Infinite Privileges are available worldwide. For more information, please visit

Mobile Banking

Now you can make all of your banking transactions whenever you are.

Emirates NBD Infinite Credit Cards Infinite Conventional Membership Fees Other Fees Charges Duplicate Statement Fee (per copy) General
Annual Fee SAR 700
Supplementary Card (up to 5 cards) Free
Finance Charges (Retail Purchase) 2.20%
Finance Charges (Cash Advance)
Cash Advance Fee SAR 75
Late Payment Fee SAR 100
Foreign Currency Transaction Fee 2.20%
Card Replacement Fee SAR 50
Copy of Sales Voucher SAR 50
Credit Shield 0.49%
Up to last 3 months Free
Payment Due Date 23 days
Credit Period Up to 53 days
Minimum Payment Due 5% or SAR 100 (whichever is higher)
Cash Advance Limit 30%

*Daily cash advance limit is SAR 5,000
Example of Finance Charge calculation - Retail and Cash Transactions
Assuming that the Cardholder is assigned the statement billing date as 7th day of every month and he does the following transactions in the period 7th March and 7th April.
- Retail purchases worth SAR 8,000 on 20th March
- Cash withdrawal of SAR 5,000 on 4th April
It is assumed that no Previous Balance is carried forward from the 7th March statement, the Cardholder will receive his 7th April statement detailing total transactions of SAR 13,075 (principal balance + cash advance fee of SAR 75 whichever is higher).
The Cardholder needs to make a payment towards the outstanding within 23 days from the Statement Date. The payment can range between 5% and 100% of the outstanding amount. In case the outstanding balance on the Statement Date is paid in full by the Payment Due Date, no interest is charged on purchase transaction, however there will be interest charged on cash advance transactions as per the following:
SAR 5,075 X 26.4% X 3 days / 360 days = SAR 11.17
In case a partial payment of SAR 2,600 is received for example, on the 2nd April, the Finance Charges will be calculated as per the following:
- Retail Transaction since date of transaction until date of payment: SAR 8,000 X 26.4% X 12 days / 360 = SAR 70.4
- Remaining amount of purchase transaction until statement issuance date: SAR 5,400 X 26.4% X 5 days / 360 days = SAR 19.8
- Cash Advance Transaction (from date of transaction until next statement)*: SAR 5,075 X 26.4% X 30 days / 360 days = SAR 111.65
Total Finance Charges billed on the 7th of May statement will be SAR 213.02
* Interest on cash advance transactions is calculated on a daily basis since date of transaction until cash advance transaction amount is fully settled.
Example of Foreign Currency Transaction Fee calculation
A Foreign Currency Transaction Fee of 2.2% is charged on Foreign Transactions (transactions made outside KSA).
Transaction Amount: 1,000
Transaction Currency: A
Assuming Conversion Rate from currency A to Saudi Riyals: 2.5
Amount in Saudi Riyals = 1,000 X 2.5 = SAR 2,500
Foreign Currency Transaction Fee: SAR 2,500 X 2.2% = SAR 55
The conversion from foreign currency to Saudi Riyal is done by the respective schemes that are VISA / MasterCard as per their prevailing rates for that day.